Seamless Voice-AI & Human Touch

Experience uninterrupted support with our advanced Voice AI solution, enhanced by human expertise.
HOW IT WORKS - THE WORKFLOW
How Voice AI and Human Agents work together
Vocal works in perfect harmony with human expertise, delivering customer service that's both cutting-edge and deeply personal. While our AI handles routine inquiries with unprecedented efficiency, our skilled human agents seamlessly step in for complex situations—creating an experience that's truly greater than the sum of its parts. The Perfect Symphony: Voice-AI and Human excellence combined
The start

Consumer calls
customer service

Customer engages with the Voice-AI.
The Voice-AI, answering questions and
resolving common issues.
Call monitor module
In the back the AI: Summarizes, administrates gather insights.
Handled by vocal AI

80% of the calls will
be handled by our AI

When complex queries arise, Voice-AI
seamlessly transfers the context and
data to a human agent.
For complex questions

That other 20% wil be
handled by real humans.

The human agent continues the
conversation without interruption,
empowered by AI-provided insights.
KEY BENEFITS
Why seamless
collaboration matters
The power of Vocal lies in the perfect balance between advanced Voice AI and human expertise. When Voice AI handles routine inquiries instantly, and human agents seamlessly step in for complex situations, magic happens. Your customers experience lightning-fast responses without sacrificing the personal touch they value. This unique collaboration means no more frustrating transfers, repeated information, or long wait times – just efficient, intelligent service that knows exactly when to add the human element.

The result? Reduced operational costs, higher customer satisfaction, and a customer service operation that works as smoothly as a single, unified team.

Improve customer satisfaction

Stand alone Voice AI solutions provide great efficiency but can fall short in complex usercases.

Cost reduction

Exceptional customer service doesn't have to be expensive: reduce operational costs by 30-60% compared to traditional setups.

We got you covered

Whether you want to use your own skilled workforce as human backup or want us to do this for you. We got you covered.
REAL-TIME TRANSFER - BEHIND THE SCENES
From AI to Agent: The Smoothest Transition Ever - Hotel case
A Hotel guest calls about modifying their upcoming reservation. Our Voice AI efficiently handles the initial verification and understands they want to extend their stay while adding special requests. When the guest mentions they're celebrating their 25th wedding anniversary and would like to arrange several surprise services, our AI recognizes this as a moment for personalized attention. The system instantly transfers to a human agent, providing them with the complete summary: current booking details, modification requests, and the special occasion information. The human agent picks up the conversation naturally, already knowing it's an anniversary celebration, and can immediately focus on creating a memorable experience with personalized recommendations for the couple's special day.
VOCAL APPLIED IN LOGISTICS:
Angelique checking the status of her parcel
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This feature is coming soon!

The End Of Hold music.

The voice of outstanding performance
WHY WE WORK WITH
Enhancing human excellence: Our partnership with CloudTeams
At Vocal, we believe in delivering exceptional customer service through the perfect blend of AI innovation and human expertise. This is why we've partnered with CloudTeams, a leading customer experience specialist, to provide the crucial human element of our service. CloudTeams isn't just another contact center—they're customer service experts who share our vision of transformative customer experiences, ensuring that every complex interaction receives the personal attention it deserves.
When our Voice AI identifies a conversation that requires a human touch, CloudTeams' highly trained agents step in seamlessly. These professionals work in perfect harmony with our AI technology, receiving all context and insights instantly to continue conversations naturally and effectively. By combining Vocal's cutting-edge Voice AI with CloudTeams' customer service excellence, we ensure every customer interaction—whether digital or human-led—is handled with the highest level of professionalism, efficiency, and care.
Visit CloudTeams
The benefits to work with Cloudteams

Intelligent human escalation

When conversations require personal attention, our Voice AI instantly connects customers to CloudTeams' expert agents. All conversation context is preserved, meaning customers never need to repeat themselves, and agents can immediately focus on resolving complex issues with the right level of empathy and expertise.

Flexible support that scales

The seamless integration between our Voice AI and CloudTeams' human agents means you're always prepared for any situation. Whether it's handling unexpected peaks, managing sensitive customer cases, or dealing with complex scenarios that require human judgment, the right level of support is instantly available without compromising service quality.

Complete service continuity

Our integrated approach with CloudTeams ensures there's never a gap in your customer service. While our Voice AI handles high volumes of routine inquiries 24/7, CloudTeams' agents are ready to step in for situations that benefit from human expertise. This creates a continuous service flow where every customer interaction is handled at the optimal level of support – automated or human – without any disruption.

Get in touch

Contact our team today for a detailed quote tailored to your specific needs. We'll guide you through package selection, help estimate your usage, and demonstrate how Vocal can deliver significant cost savings while elevating your customer service capabilities. We would love to learn more about your challenges and discover where Vocal.cx can help.

‍Custom pricing solutions are available for high-volume users and special requirements.
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