How it works

The three pillars of Vocal

At the core of Vocal is a powerful, adaptable platform designed to deliver natural conversations, structured service flows, and real-time access to customer data. It brings together three essential components: AI Voice Agents that provide lifelike, human-like interactions, a Core AI CX Platform that structures conversations and continuously improves based on real usage, and an integration layer that seamlessly connects with your existing IT systems.
These elements work in sync to create a scalable, intelligent phone support solution that enhances customer service while streamlining operations.
Vocal is designed to work within your existing systems, ensuring it has real-time access to the information it needs to provide accurate responses.

AI Voice Agents – Real conversations

Vocal CX delivers conversations that sound and feel real, making interactions smooth and efficient.

Advanced speech-to-speech AI ensures natural voice and intonation.
Supports multiple languages and voice styles, customized to your brand.
Understands context and intent, allowing fluid, back-and-forth dialogue.

Core AI CX Platform – Real expertise

At the heart of Vocal is a dynamic AI engine that structures and refines customer interactions:

Flexible conversation flows, tailored to your business and evolving customer needs.
AI-powered reasoning, combining FAQ knowledge, document processing, and real-time data.
Self-improving AI, analyzing every call to recommend enhancements for better accuracy.

Integration Layer – really effortless

Vocal is designed to work within your existing systems, ensuring it has real-time access to the information it needs to provide accurate responses.

Pre-built integrations for CRM, ticketing, and e-commerce platforms.
Custom API connections for proprietary or industry-specific systems.
Secure, real-time data retrieval without unnecessary storage.

Human Coaching & Oversight

• Our CX specialists identify actionable insights to fine-tune AI responses and offer pro-active advice for improvement
• Regular data-based check-in meetings help identify opportunities for further improvements in deflection rate, responses, etc.

Self-Learning AI

• Analyzes patterns in customer interactions, identifying areas for optimization.
• Provides data-driven recommendations to enhance response accuracy and efficiency.

Insights & Analytics

Vocal CX provides real-time analytics that help you track performance, detect trends, and improve service quality.

Performance Monitoring

Track call resolution rates, average handling time, and customer sentiment.

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AI Optimization Insights

Identify improvement areas based on real call data.

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Customer Behavior Trends

Understand common inquiries, pain points, and engagement patterns.

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Effortless Deployment, Expertly Managed

Deploying an AI-powered customer service solution doesn’t have to be complex or time-consuming. With our structured onboarding, we take the heavy lifting off your plate—bringing our expertise to ensure a smooth yet rigorous process. From integration to optimization, we handle the details so your team can stay focused on what matters. The result? A seamless transition with minimal disruption and maximum efficiency.

WHAT ABOUT SECURITY

Built for Security & Compliance

Vocal was designed from the ground up with enterprise-grade security to protect your data and ensure compliance with industry regulations.

Single-Tenant Instances

Your data is fully isolated, ensuring complete privacy and security.

Regulatory Compliance

Adheres to GDPR and other data protection regulations.

Minimal Data Retention

Customer data is retrieved in real-time and not stored longer than necessary.